nagada 88 Privacy Policy

1 Introduction and Scope of Application

nagada 88 treats the privacy of its users as its highest priority. This privacy policy explains what types of information we collect, why we collect it, how it is used, and what measures we take to protect your information. This policy applies equally to nagada 88's website, app, and all digital services.

By using our platform, you are considered to have read and agreed to this privacy policy. The rules set out in our Terms and Conditions also remain in effect alongside this policy. Reading both documents together will give you a clear understanding of the complete legal framework governing our services.

2 What Information We Collect

2.1 Registration and Identity Information

When creating an account, nagada 88 collects your name, date of birth, mobile number, email address, and residential information. A copy of your national ID card or passport may be requested for account verification. This information is used solely to confirm identity and maintain the security of the service.

2.2 Financial Information

To facilitate deposits and withdrawals, we collect your payment method details — such as your bKash, Nagad, or Rocket number, or bank account information. Full card or bank account numbers are never stored on our servers.

2.3 Usage and Technical Information

Technical information about how you use our platform — such as IP address, device type, browser version, login times, page visit patterns, and game activity records — is collected automatically. This information is used to prevent fraud and improve service quality.

2.4 Communication Information

When you contact our support team via live chat or email, records of those conversations are saved. This helps resolve any future issues you may have more quickly.

3 Purpose of Information Use

nagada 88 uses the information collected for the specific purposes described below:

• Creating and managing accounts, and verifying user identity.
• Processing deposit and withdrawal transactions and maintaining financial records.
• Informing users about bonuses, promotions, and other offers.
• Detecting fraudulent activity and ensuring platform security.
• Providing support services and resolving user complaints promptly.
• Improving the technical quality of the service and refining the platform experience.
• Meeting legal obligations and enforcing responsible gaming policies.

Your information is not sold or commercially distributed to any third party beyond the purposes stated above.

4 Information Sharing and Disclosure

nagada 88 may share user information with third parties in limited and specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking services to complete transactions. These third parties follow their own privacy policies and receive only the information required to process the transaction.

4.2 Technology Partners

Technology service providers may access limited technical information for the purpose of running games and maintaining the platform. They are legally bound to us and contractually obligated to keep information confidential.

4.3 Legal Requirements

We may be required to provide relevant information if we receive a lawful order from a competent court or authority. In such cases, our aim is to ensure legal protection for both ourselves and our users.

5 Data Security Measures

nagada 88 maintains industry-standard technical and administrative measures to protect user information. Our platform uses SSL encryption technology, which keeps data fully secure during transmission. User passwords are stored in encrypted form — they are never stored in plain text.

Our server infrastructure is monitored at all times, and firewalls and access controls are active to prevent unauthorized access. However, no digital platform can guarantee 100% security — users are therefore advised to keep their passwords confidential.

• 256-bit SSL encryption is active on all connections.
• Financial information is stored in a separate encrypted data store.
• Automatic alerts are sent if unusual activity is detected on an account.
• Staff can only access information relevant to their specific responsibilities.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the nagada 88 website. Cookies are small text files stored in your browser that improve your experience on subsequent visits.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and running core platform functions. They cannot be disabled.

6.2 Functional Cookies

These cookies store your language preferences, theme settings, and other personalisation information. They can be disabled through browser settings, though some features may become limited.

6.3 Analytical Cookies

Anonymised data is collected to understand usage patterns on the platform. This information is used to improve service quality and cannot identify any individual.

7 Data Retention Period

Your personal information is retained for as long as your account is active and, after that, for as long as required to meet legal obligations. Financial transaction records are generally required to be retained for a set period.

When an account is closed or upon a user's request, personal information that is no longer needed is deleted or anonymised, provided this does not conflict with any legal obligation.

8 User Rights

nagada 88 provides users with the following rights regarding their own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: Contact support to update any incorrect or incomplete information.
• Right of Erasure: Subject to legal obligations, you may request deletion of your account and associated information.
• Right of Portability: In certain circumstances, you may request your information in a structured format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise these rights or if you have any questions about your information, please contact our support team. Matters relating to setting account limits or self-exclusion as part of the Responsible Gaming policy are also handled through support.

9 Protection of Children and Minors

All services of nagada 88 are strictly for users aged 21 or older. We do not knowingly collect information from minors in any way. Age is verified at registration, and identity documents are checked in cases of doubt.

If any user is found to have created an account while under the age of 21, that account will be closed and all associated information will be deleted.

10 Policy Changes and Updates

nagada 88 reserves the right to amend this privacy policy as needed. For significant changes, users will be notified in advance by email or through a notification within the platform.

Continued use of the platform after an update will be considered acceptance of the revised policy. You are therefore advised to visit this page periodically.

For more details about this privacy policy and answers to general questions, visit our Frequently Asked Questions (FAQ) section — clear answers to commonly asked questions are provided there.

11 Contact and Complaint Resolution

If you have any questions, concerns, or objections regarding this privacy policy, please contact us through the channels below. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.